We Care About Your Health & Safety
We feel it’s important to share the changes we are making in response to the coronavirus (COVID-19) and precautions we already have in place, to let you know that your health and safety is our number one priority. Here at Moonstone Hotel Properties, nothing is more important than the health and safety of our guests and employees. While we always strive to maintain the highest standards when it comes to cleaning and maintaining our hotels, we're taking it even further by increasing the frequency of our cleanings on public areas and being very thorough in our guest rooms.
We are staying up-to-date on all of the latest developments and guidelines suggested by the Centers for Disease Control and Prevention, World Health Organization, our local Health Departments and other appropriate agencies. We always have your health and safety as our highest priority and are taking it a step further by increasing the amount of safety and sanitization steps to our cleaning schedules.
We would like to share what we are doing with you, in order to provide peace of mind and ensure you we are taking your safety seriously and taking the necessary precautions during your visit to one of our properties:
- Rooms Left Vacant Between Guests: We are rotating the use of our guest rooms as much as possible, leaving them vacant for 24 hours between guests. After a guest checks out, we are leaving it vacant for 24 hours, then cleaning and sanitizing before admitting a new guest into that room.
- We're now offering Contactless Check-In! You will receive a text message on the morning of your arrival, just click the secure link and fill in your payment information. You will be charged a $1 authorization that will be refunded immediately. That way, when you arrive, you won't have to hand us your cards! If you would rather share your information in person, you're welcome to do that too.
Sanitizing: Our housekeeping staff is regularly sanitizing all surfaces that are frequently touched using a disinfectant, certified to kill COVID-19. We are focusing on all surfaces in guest rooms (including doorknobs, light switches, countertops, microwaves, and remotes) and public spaces (terminals and pens at the front desk, stalls and surfaces in the bathroom, menus and tables in the restaurant, and more). In addition to sanitizing our remotes, we are also placing them into plastic bags. We are also continuing to launder all linens and towels in hot, soapy water.
Social Distancing: We are maintaining a six-foot distance between our staff and guests at all times.
Face Coverings: Our staff, including housekeeping, food service, spa and others will wear face coverings, and we encourage our guests to join us.
Handwashing: We have continued to emphasize and train employees to follow our strict handwashing policies, which include requiring employees to wash their hands at least every 30 minutes (for at least 20 seconds) with soap and water. We also require employees to wash their hands every time after using the restroom and before eating, preparing or handling food. We ensure all soap dispensers have soap and paper towels present at all times and have signage posted in restrooms to remind guests of frequent and thorough hand washing practices.
Employees exhibiting any signs of sickness are prohibited from working.
Our Corporate and Management leadership teams are conferring daily in order to closely monitor the situation and information from public health officials and will continue to exceed their prevention guidelines to help keep our properties clean and our guests safe. The health and safety of our guests and employees is our highest priority.
Amenities: During this time, some of our amenities will remain closed, including our pool and hot tub, until further notice.
We are especially grateful for your loyalty and we look forward to welcoming you soon.
If you would like to help support our family-owned business during this unprecedented time, we would appreciate your purchase of a gift certificate, just call 541-942-2491. Gift certificates can be used for overnight stays, in our Restaurant and in our Lounge. Thank you!
Seasons at the Green Restaurant
Our restaurant is now open for dine-in service with limited hours and limited seating to ensure proper social distancing.
- Sunday-Thursday 5-8:30 p.m
- Friday-Saturday 5-9 p.m.
Reservations are recommended as we have a reduced capacity; please call 541-942-2491 or book click here to book online.
The Lounge is now open for dine-in service with limited hours and limited seating to ensure proper social distancing.
Hours: Open daily 3-10 pm.
We are not taking reservations at this time, but guests may experience a wait due to reduced capacity.
There will be no live music for now. Our Lottery machines are ready for you, please check with the bartender first to ensure sanitizing between guests.
"Grab and Go" items will be available at the front desk every morning from 8-10 a.m. There is no need to call ahead, just stop by!
Are you planning your trip to Cottage Grove, but wondering what will be open and what will be different during your visit? We've got you covered...
- Which Restaurants are Open? (there is a tab for each city): https://www.
- What to Expect at Local Hotels: https://www.
- What does Phase 1 Reopening Look Like in Lane County? https://www.eugenecascadescoast.org/blog/post/reopening/